Your mailing didn't reach its intended destination but all is not lost. Here are some quick troubleshooting steps to get you back on track.

Don't panic!

Check if it failed

Your failed items folder on Postbox Now is located under 'My Post' - 'Failed'

If your mailing failed it will be located here and will state a reason as to why.

It might just be a case of using the wrong Postbox. Easily fixed by renaming your file and trying again.

Try our troubleshooting page

Head to our troubleshooting page to resolve your issue.

Covering everything from how to resolve a failure message of invalid page count to how to share a file with support.

Can't resolve the issue?

Contact our Hybrid Mail support team by email at or call 0115 939 9797 and ask to speak to our Hybrid Mail support team.