Join Us

We are looking for an exceptional individual with a strong background in customer services to build long-lasting relationships with existing and new clients. Experienced in the world of print, to manage customer campaigns from cradle to grave.
Key responsibilities include quoting, outsourcing, production planning, liaising with postage suppliers and invoicing. The role is based predominantly at our Nottingham HQ.

Main duties & targets…

• Develop strong working relationships with new and existing clients.
• Seek to increase revenue by identifying and pursuing new opportunities with existing clients.
• Determine the most cost-effective way of producing project(s) from client brief(s) and supply quotation(s) in a timely manner.
• Provide support/guidance to other members of the account management team when required.
• Maximise profitability through effective procurement.
• Book in orders and raise all necessary documentation for production.
• Supply purchase order(s) to supplier(s) for any subcontracted work.
• Invoice order(s) once work has been completed.
• Liaise closely with production and suppliers (including transport/postage providers) to ensure that client deadlines are met.
• Keep client(s) updated on the progress of their order(s).
• Ensure that the production schedule is kept up to date.
• Monitor/track KPIs for allocated contract clients and ensure that any SLAs are being adhered to.
• Resolve any complaints quickly and effectively through the implementation of existing ISO procedures and work with the client to deliver a solution which both parties are happy with.
• To work within the QHSEE and H & S manual requirements at all times.